Licence Terms

This page reproduces the licence-key and security clauses of our Terms of Use so they are easy to find from the Pricing page. They are an extract only. To read the full Terms of Use, please see /terms.

2. Licence Keys & Security

2.1 Licence Grant. Subject to these Terms and to your timely payment of applicable Fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software on one (1) device per licence key, solely for your internal use and solely for the purposes expressly permitted under these Terms.

2.2 Licence Key Issuance. Access to the Software is controlled by a unique licence key (the “Licence Key”) issued to you following successful payment processed by our payment provider, Stripe. The Licence Key will be sent to the email address you provide at checkout. It is your responsibility to ensure that the email address provided is accurate, current and accessible by you.

2.3 One Licence, One Device. Each Licence Key entitles you to activate the Software on one (1) device at any given time. You may re-assign a Licence Key to a different device at your discretion using the self-service re-assignment functionality provided within the Software. A Licence Key may not be used concurrently on multiple devices.

2.4 Licence Key Custody. You are solely responsible for the security, confidentiality and proper custody of your Licence Key. You must not disclose, publish, share, post, upload or otherwise make your Licence Key available to any third party. Any activity conducted using your Licence Key shall be deemed to have been conducted by you.

2.5 Non-Transferability. Licence Keys are strictly personal to the original purchaser. You may not sell, gift, lease, lend, assign, sublicense, transfer or otherwise dispose of your Licence Key, in whole or in part, to any other person or entity. Any purported transfer in breach of this clause shall be void and shall give the Company the immediate right to revoke the Licence Key without refund.

2.6 Lost or Inaccessible Licence Keys. If you lose access to your Licence Key or the email to which it was issued, we will, upon verification of your identity and payment history to our reasonable satisfaction, re-issue the Licence Key free of charge. We may require documentary evidence of ownership before doing so.

2.7 Compromise Notification. You must notify us without unreasonable delay, and in any event as soon as reasonably practicable after becoming aware, of any actual or suspected (a) unauthorised disclosure, use or compromise of your Licence Key; (b) security breach involving the Software; or (c) other circumstance that may affect the integrity or security of your Licence Key. Such notification must be made in writing to support@graphdagger.com and, where possible, must include evidence substantiating the suspected compromise (for example, screenshots, log extracts, correspondence, or a description of the incident).

2.8 Right to Revoke. The Company reserves the right, at its sole and absolute discretion and without prior notice, to suspend, revoke, deactivate or reissue any Licence Key at any time where it reasonably believes that (a) these Terms have been breached; (b) the Licence Key has been compromised, leaked, or shared; (c) the Licence Key is being used unlawfully or in breach of Section 3; or (d) there is any other legitimate reason relating to the security, lawful operation or integrity of the Software. Where a Licence Key is revoked for breach, no refund shall be payable.

2.9 Device Security. You are solely responsible for the security of the device or devices on which the Software is installed, including maintaining up-to-date operating systems, security patches, anti-malware protections, and physical and logical access controls. The Company does not warrant the security of any device on which the Software is installed and shall have no liability for any security incident arising from the device environment.

Subscription, Renewal & Cancellation

The paragraphs below summarise Section 5 (Subscription & Payment Terms) and Section 6 (Termination) of the Terms of Use in plain English. If anything here differs from the full Terms, the full Terms govern.

Subscription plans. The Software is offered on a monthly or an annual subscription basis, charged per seat. The plan you select at checkout determines your billing interval and the Fees payable. Both plans provide access to the same Software and updates for the duration of the subscription.

Automatic renewal. Your subscription renews automatically at the end of each billing interval (each month for monthly plans and each year for annual plans) until cancelled, and the then-current Fees will be charged to your payment method on file. For annual plans, a reminder is sent to your billing email in advance of the renewal date.

Cancellation. You may cancel your subscription at any time via the billing portal linked from your purchase emails. On cancellation, your licence remains active until the end of the billing interval already paid for, after which it expires and no further charges are made.

Refunds. The free trial period offered at checkout is your opportunity to evaluate the Software; no charge is made if you cancel before the trial ends. Except where required by applicable consumer law, Fees already paid are non-refundable, including the unused remainder of an annual term following a mid-term cancellation. Nothing in this clause affects any statutory rights you hold as a consumer, including under the laws of the United Kingdom or the European Union, which remain unaffected.

Seat changes. Additional seats may be added to a subscription at any time and are charged on a pro-rata basis for the remainder of the current billing interval. Seat reductions are handled by support and take effect from the next renewal; they do not give rise to a partial refund for the current interval.

— END OF EXCERPT —